3518 W. Overland Rd. Boise, ID. 83705
NEW STRICT AND ENFORCED 24 HOUR CANCELLATION POLICY, LATE ARRIVALS, AND REFUNDS.
Please understand that when you forget or cancel your appointment without giving enough notice, I miss the opportunity to fill that appointment time, and clients on my waiting list miss the opportunity to receive services. My appointments are confirmed 48 hours in advance because I know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a Cancellation fee will apply.
- Less than 24 hour (Haircut) 48 hour (Color Process/Brazilian Blowout) notice will result in a charge equal to 50% of the reserved service amount.
- “NO CALL, NO SHOWS” will be charged 100% of the reserved service amount. (You are considered a No Call, No Show after 15 minutes of your scheduled appointment)
- Late Arrivals: My time is valuable, and so is yours. If you're late for your appointment, you lose that time. If you don't show, you'll still be charged in full. In turn I promise to honor our appointments, and be on time as well.
- Appointments made within the 24 hour period and need to cancel: The client then must cancel within 4 hours of appointment time or will result in a charge equal to 50% of the reserved service amount.
- Any multiple services or combos must be held with a credit card. Multiple services or combos not cancelled 24 hours in advance will be charged 100% of the reserved service amount. A credit card "HOLD" transaction may be made on your credit card to reserve the appointment time.
This cancellation policy allows me the time to inform my standby guests of any availability, as well as keeping my schedule filled, thus better serving everyone. These policies are presented and provided in the best quality and tradition of excellent servicing for my established and future clientele.
As a courtesy, you will get a text to confirm your service appointments two business day prior to your appointment date. However, it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.
- Services: There are NO refunds for any SERVICES performed. I stand behind my hair services, I will correct any challenges I have created with your color service within 7 days of the service. I can only guarantee my color services if the prescribed products are purchased. Your services are an investment in you, please protect your investment to the best of your ability.
- Products: Product exchanges will only be for equally priced product or less. If there is a price differences the client will either hold a credit or be charged the difference plus tax. Products will not be accepted 15 days after date of purchase or if the product contains less than 90% of the original amount.